So when I start a blog to spread the word about just how bad some company has treated me - you know it's bad.
Before I get into the details, a warning: If you're thinking of doing business with this company,
RUN THE OTHER WAY!
(Unless you like the way my experience sounds, in which they took our money, failed to deliver the products, and now won't give the money back or let me talk to anyone who has any authority to do something about it. The only people who have talked to me are the ones who say, "You'll need to talk to Bob, let me put you through to his voicemail," or "I'll have to talk to my boss about it..." If that sounds good, then congratulations! This is the company for you.)
In February 2011, they billed us in advance for $8,000 worth of machinery. We paid it by wire transfer. They told us the products would be delivered in 4 to 6 weeks.
Two months later - no machines and no ETA.
Three months later - no machines, and still no ETA.
Four months later - no machines, and they'd stopped talking to us. To complete our project on time, we had to buy the same machines from a different company.
5 1/2 months later - they started talking to us again. Woo hoo! They said they'd either send the machines or refund our money. Obviously, we chose the refund. And you can imagine our relief at the idea our money wasn't gone forever. We're a small mom & pop operation. $8000 is serious money for us.
That was four months ago.
It's almost Christmas... and this doesn't make ours particularly merry.
In the last four months, they've been bad about taking our calls, calling back, and responding to email. They've said they'd call, but then they don't follow through. They spent weeks "making arrangements" to refund our money, whatever the hell that means... All I know is, it didn't result in us actually getting our money back.
I'll be sharing more details later. You can see the written communications for yourself. I'll also be posting about each of the individuals we've interacted with at this company. I doubt they're all evil - but they've all been a part of something evil. We'll share the details, and you can be your own judge.
We've been more than patient. There's no reason a refund should take more than a few days. There's no excuse for not calling someone back. It's illegal and wrong to take someone's money, fail to deliver and then keep the money anyways. Who does that?
Paymaster Technologies, Inc. That's who.
Visit them at www.paymastertech.com - or just run $8000 through your shredder. It'd be faster.
PS - Who is Paymaster Technologies? They sell "check writers, check imprinters and check protectors." That's right, they run a business about preventing FRAUD! Their machines keep people from TAKING MONEY THAT DOESN'T BELONG TO THEM! Oh, the humanity.
